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HELP !HELP !
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HELP !

To find the information you're looking for, please choose from the following options:



This page explains how to get around our store, and how to order items from it.


STORE HOME PAGE

If you are on the home page, you will see a banner at the top, followed by a welcome message and links to the other pages.

Most pages in our store will have a button bar down the side, and at the bottom of the page. You can always get back to the home page by clicking on our name at the top of the page.




HOW TO FIND SOMETHING

From each page of the store, there are two ways to find what you want:

Each page has direct links to different categories of merchandise, and sometimes to individual items.

Product items are searchable. Click on the Search button, then enter the word or words you are looking for.




HOW TO BUY

To place your order online, follow the directions on the ordering screen.

Buying is easy and secure. You don't have to fill out a registration form or download software to shop here. And when you place an order, you can feel confident that your credit card information is protected by our secure server.

For every in-stock item, there will be a button.

This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.

You can put as many items as you want in your shopping basket. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the Show Order button.




Please refer ALL product and ordering inquiries to our E-mail Address.

sales@nature-crafts.com

Your Questions, Comments and Feedback are VERY important to us! For the FASTEST response to your questions: please E-mail us. Please include your Order # (if applicable).



Customer Care Telephone Hours:

12:15 to 6 PM Pacific Standard Time (Mon-Fri.)
Tel: 1 - 858 - 527 - 1022
You may leave a message on our answering system, and we will try to return the call as soon as possible.

If you prefer, orders can be Faxed (Credit Card Only)
to 1-858-527-1018, 24 hours a day, 7 days a week.
Please include all relevant product, address, shipping and credit card information.

Mail orders or correspondence should be sent to:
Sandcastle Publishing Company
8040 Caminito Gianna
La Jolla, CA. 92037
(Please make your check payable to Sandcastle Publishing)




PROBLEMS ORDERING

If you click on the Order button and get no response, it is probably because you can't connect securely to our server.

As a test, try going to https://www.microsoft.com. If you can't connect securely to Microsoft either, then:

You have a very, very old browser, in which case you should upgrade. Or you are behind a corporate firewall that won't allow secure connections. Ask your network administrator to fix it, or order from home.



GUARANTEES, SHIPPING AND TAXES

Guarantees, tax, shipping policies, and other information is described in the Info page. You can usually reach the Info page from any page in the store by clicking on the Info button in the button bar.


To find the information you're looking for, please choose from the following options: