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Information & Customer Service

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SALES and RETURN POLICY:

SPECIAL NOTE ON GOODS DAMAGED IN SHIPMENT:

Be sure to inspect your shipment as soon as it arrives! If the product has been damaged during shipment, you must contact us IMMEDIATELY. A replacement product will be sent to you after you notify us.

Our Sales Policy may be stated very briefly, it is to do everything possible to assure Customer satisfaction.

We hope that you are satisfied and delighted with everything you purchase from us, however if this is not the case we will authorize returns for refund or exchange within 30 days following receipt of the item by you (except for personalized items). All returns must be new, unused and contain all original product packaging and accessories. Orders over $40 are subject to a 10% restocking fee if returned for credit. Orders over $1000 are subject to a 20% restocking fee. Shipments refused without authorization from us are subject to a 20% restocking fee.

Shipping and handling charges are not refundable. Returns must be made in original condition and in the item's original packaging, double boxed, and appropriately insured. Items that have been assembled, painted or altered in any way from the original condition cannot be accepted as a return. Additionally, if the product box has been damaged, or altered in any manner, we will also refuse to accept this as a valid return. So that we can supervise proper handling of exchanges or credits, we must be aware of the return before it is sent back. Returned items must be received by us within 2 weeks of our Return Merchandise Authorization. For your protection, please use a "traceable" and insured shipping method like UPS ground.

IMPORTANT: Please E-mail us for a Return Merchandise Authorization (RMA #).
Please clearly mark your RMA # on the outside of your package. Packages received without the RMA # clearly marked may be refused or returned.
returns@nature-crafts.com
Send to:
Sandcastle Publishing
Attn: Returns
7867 Dunbrook Road, Suite H
San Diego, CA. 92126








PRODUCT AVAILABILITY:

At the present time, our inventory system is not completely automated. It is possible that a product you order on-line may be on back order.

If we or our suppliers are out of stock of an item and do not expect to ship within 12 business days, we will notify you. You may cancel your order at anytime prior to shipping, or inquire about your order status by sending an E-mail.

To keep prices as low as possible, about 10 percent of our products are shipped to you directly from the manufacturer. Delivery for these items could take up to six weeks. You may inquire about product availability or delivery time by sending an E-mail.










HOW TO ORDER:

To place your order online, follow the directions on the ordering screen. Buying is easy and secure. You don't have to fill out a registration form or download software to shop here. And when you place an order, you can feel confident that your credit card information is protected by our secure server.

For every in-stock item, there will be a button.

This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.

You can put as many items as you want in your shopping basket. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the Show Order button.




Please refer ALL product and ordering inquiries to our E-mail Address.

sales@nature-crafts.com

Your Questions, Comments and Feedback are VERY important to us! For the FASTEST response to your questions: please send an E-mail. Please include your Order # (if applicable).



Customer Care Telephone Hours:

12:15 PM to 6 PM Pacific Time (Mon - Fri.)
Tel: 1 - 858 - 527 - 1022
You may leave a message on our answering system, and we will try to return the call as soon as possible.



Fax Orders:

If you prefer, orders can be Faxed (Credit Card Only)
to 1-858-527-1018, 24 hours a day, 7 days a week.
Please include all relevant product, address, shipping and credit card information.

Mail Orders:

Mail orders or correspondence can be sent to:
Sandcastle Publishing Company
8040 Caminito Gianna
La Jolla, CA. 92037
(Please make your check payable to Sandcastle Publishing)



Problems Ordering:

If you click on the Order button and get no response, it is probably because you cannot connect securely to our server.

As a test, try going to https://www.microsoft.com. If you can't connect securely to Microsoft either, then:

You have a very, very old browser, in which case you should upgrade. Or you are behind a corporate firewall that won't allow secure connections. Ask your network administrator to fix it, or order from home.







SHIPPING CHARGES:

A sales tax of 7.25% is added to all orders shipped to California addresses (7.75% in San Diego County). Sales tax will not be charged on shipments to gift recipients outside California.

All domestic orders will be shipped by ground, unless otherwise specified. UPS and Fed Ex do not deliver to P.O. boxes.

We offer Priority Mail, Next Day, 2 Day, and 3 Day delivery for some items. Please E-mail us for rates. Express shipping and giftwrapping is not available for large and oversized items, or for items sent direct from the manufacturer.

CONTINENTAL U.S. STANDARD DELIVERY RATES

For Orders Totaling Shipping and Handling Charge
Up to $15.99 $7.50
$16.00 to $30.99 $8.50
$31.00 to $40.99 $8.95
$41.00 to $50.99 $9.95
$51.00 to $75.99 $10.95
$76.00 to $99.99 $12.95
$100.00 to $124.99 $14.95
$125.00 to $149.99 $17.95
$150.00 to $174.99 $18.95
$175.00 to $199.99 $20.95
$200.00 to $249.99 $22.95
$250.00 to $299.99 $26.95
$300.00 and above 10% of total
$3000.00 and above 8% of total



Delivery outside the Continental U.S. is available for an additional fee. Small items will be sent via Priority Mail.

At this time we only ship internationally to Canada. Our prices do not include Canadian duties or Value Added Taxes. If assessed, these charges are the responsibility of the purchase recipient, who will be billed by the local customs office.

To keep prices as low as possible, some products are shipped to you directly from the manufacturer. Delivery for these items may take up to six weeks. In this case, you will receive an order confirmation and your account will not be charged until the product is shipped.








PACKAGE TRACKING:

Please enter the tracking number of your UPS package:










CREDIT CARD POLICY:

We accept VISA, MASTERCARD, NOVUS CARDS, and AMERICAN EXPRESS. The charge on your card will appear under the name: SANDCASTLE PUBLISHING COMPANY, Ancient Mariner, or Sandcastle / AM.

Due to increased credit card security procedures, the billing address you provide us must match the one to which your credit card statement is mailed.

We reserve the right to have you fax us photocopies of both the credit card and a Driver's License, or other government identification with photographs, for security purposes.

All orders must include both a daytime telephone number and a shipping address that is attended during the day.

Except for documented credit card fraud, the purchaser is responsible for chargeback fees, and any collection, extra costs, or legal expenses resulting from non payment.








SECURITY:

All online transactions are handled with industry-standard SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

To determine whether you are on a secure page in Netscape 3.0, look to see if the gold key in the lower left corner of the browser is connected and the blue background is highlighted. In Netscape 4.0 and Internet Explorer, you will see a padlock icon in the lower left and right corner respectively. If it is locked you are on a secure page.

For added security, we also encrypt the credit card number when it is stored on disk.

We use the Stronghold secure server, currently the second best selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption.






PRIVACY:

Privacy Statement for SEAGIFTS.COM:

The Sandcastle Publishing Company has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this site; SEAGIFTS.COM.

Privacy of Personal Information:

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their e-mail addresses) and billing information (like their credit card numbers).

The customer's contact information from the order form is used to send orders and to get in touch with the visitor when necessary, such as regarding any problems with your order. Billing information that is collected is used to bill the customer for products and services. When you send us an e-mail, we will retain the content of the e-mail, your e-mail address, and our response in order to handle any follow-up questions you may have.

We use the information you provide about someone else (such as name, address and phone number) when placing an order only to ship the product and confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We will not sell Personal Information to a third party for the purpose of solicitation or provide Personal Information to a third party for its own, independent use. We may, however, share Personal Information with our business partners in order to deliver products and services which you have requested and in order to communicate with you about our products and services.

Though we will make every effort to preserve your privacy we may need to disclose personal information when required by law.

We have contracted with OPM Performance Marketing ("OPM"), a division of Overture Services, Inc. ("Overture"), to monitor certain pages of our Web site for the purpose of reporting web traffic, statistics, advertisement 'click-throughs', and/or other activities on our site. Where authorized by us, OPM may use cookies, Web beacons, and/or other monitoring technologies to compile anonymous statistics on our Web site visitors. No personally identifiable data is collected by or transferred to OPM or Overture.



Yahoo, Inc. hosts our store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed our store through Yahoo! shopping, Yahoo also automatically collects information about your shopping experience. Please see the Yahoo Privacy Policy for more information about how Yahoo uses this information.
Yahoo's Privacy Statement

Security:

We protect your information through a combination of technical and physical measures to protect against unauthorized access. When you enter personal or sensitive information, that information is encrypted using the latest security software, SSL. SSL (Secure Socket Layer) encrypts all information entered on our site before it is sent over the internet. Encryption is the process of taking the characters you enter at your computer keyboard and scrambling them into bits of code before transmission.

In addition to SSL encryption, we also protect your information off-line. Your information is restricted and only those who need this information (e.g., to process your order) are granted access via password-protected systems. We regularly review our web security and privacy practices to protect your information. Employees are kept up-to-date on these security and privacy policies.

Links to Other Sites:

This site contains links to other sites. The Sandcastle Publishing Company is not responsible for the privacy practices or the content of such Web sites.

Use of IP Addresses:

We use your IP address to help diagnose problems with our server, and to administer our Web sites. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We also use IP addresses in our fight against spam, credit card fraud and piracy. Where required by law, we will release information regarding credit card fraud, illegal use of the Internet, or cases of spam abuse. Other than mentioned above we do not release any private information to anyone for any reason or purpose. Your complete privacy is of utmost concern to us in our business development and ethical practices.

Reviewing, Correcting or Updating Customer Information:

This site gives users the opportunity to request access to review, update or correct their personal information prior to the user's order being shipped. Please send an e-mail to: E-mail.


After the user's order has been shipped, the user's personal information can no longer be updated or corrected. However, you can still send an e-mail to info@seagifts.com, if you would like to request access to review you customer information.

Also, for other important information, please look under the heading Customer Service.



Changes to this Policy:

We reserve the right to change this privacy policy at any time, but will alert you that changes have been made by posting a prominent notice on our homepage 30 days prior to any changes. If the use of your personally identifiable is used differently than at the time of collection we will provide you with a choice as to whether of not we use your information in this different manner. We will indicate on the privacy policy the date it was last updated. We encourage you to review our privacy policy whenever you use this web site to make sure you understand how your information will be used.

Policy last updated: 9/08/06





CUSTOMER SERVICE:

Your Questions, Comments and Feedback are VERY important to us! For the FASTEST response to your questions: please send an E-mail. Please include your Order # (if applicable).

Customer Care Telephone Return Hours:


12:15 PM to 6 PM Pacific Standard Time (Mon-Fri.)
You may leave a message on our answering system, and we will try to return the call as soon as possible.


Phone:

1 - 858 - 527 - 1022

General E-mail:

info@nature-crafts.com

Fax:

1 - 858 - 527 - 1018

Regular Mail:

Sandcastle Publishing
(The Ancient Mariner)
8040 Caminito Gianna
La Jolla, CA. 92037





VISIT OUR ANCIENT MARINER RETAIL STORES:

If you're in San Diego, CA. or are planning a trip here, we invite you to stop by our Retail Stores. You'll find many of our catalog products on display.







ADMINISTRATIVE OFFICES:

To contact our Internet Administrative Offices, please use the following mailing address:


Sandcastle Publishing Company
8040 Caminito Gianna
La Jolla, CA. 92037

















VENDOR INFORMATION:

Vendors: If you are interested in having your products included in any of our E - commerce web sites, please contact us via E-mail.
















NEED MORE HELP SEARCHING?



Detailed Gift Index (Under Construction).

Detailed Department Index (Under Construction).

Detailed Product Index (Under Construction).

ASK US! If you cannot find a specific product on our sites or have detailed questions about a product, E-mail, or call us. We will try to get back to you within one business day with an answer.


Back To Search Page








OTHER INFORMATION:

Please Note: Some pictures and other items in this catalog may be subject to change. Certain items may be subject to availability. We have tried to check the accuracy of our catalog information, however, some errors may occur. We reserve the right to make corrections.