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SALES and RETURN POLICY:
SPECIAL NOTE ON GOODS DAMAGED IN SHIPMENT:Be sure to inspect your shipment as soon as it arrives! If the product has been damaged during shipment, you must contact us IMMEDIATELY. A replacement product will be sent to you after you notify us.
Our Sales Policy may be stated very briefly, it is to do everything possible to assure Customer satisfaction.We hope that you are satisfied and delighted with everything you purchase from us, however if this is not the
case we will authorize returns for refund or exchange within 30 days following receipt of the item by you
(except for personalized items).
All returns must be new, unused and contain all original product packaging and accessories. Orders over $40 are subject to a 10% restocking fee if returned for
credit. Orders over $1000 are subject to a 20% restocking fee. Shipments refused without authorization from us are subject to a 20% restocking fee.
Shipping and handling charges are not refundable. Returns must
be made in
original condition and in the item's
original packaging, double boxed, and appropriately insured. Items that have been assembled, painted or altered in any way from the original condition cannot be accepted as a return. Additionally, if the product box has been damaged, or altered in any manner, we will also refuse to accept this as a valid return.
So that we can supervise proper
handling of exchanges or credits, we must be aware of the return before it is sent back. Returned items must
be received by us within 2 weeks of our Return Merchandise Authorization. For your protection, please use a "traceable" and insured shipping method like UPS ground.
IMPORTANT: Please E-mail us for a Return Merchandise Authorization (RMA #).
Please clearly mark your RMA #
on the outside of your package.
Packages received without the RMA # clearly marked may
be refused or returned.
returns@nature-crafts.com
PRODUCT AVAILABILITY:At the present time, our inventory system is not completely automated.
It is possible that a product you order on-line may be on back order.
If we or our suppliers are out of stock of an item and
do not expect to ship within 12 business days, we will
notify you. You may cancel your order at anytime prior to shipping, or inquire about your order
status by sending an
E-mail.
To keep prices as low as possible, about 10 percent of our products are shipped to you directly from the
manufacturer. Delivery for these items could take up to six weeks. You may inquire about
product availability or delivery time by sending an
E-mail.
HOW TO ORDER:To place your order online, follow the directions on the ordering screen.
Buying is easy and secure. You don't have to fill out a registration form or download
software to shop here. And when you place an order, you can feel confident that your
credit card information is protected by our secure server.
For every in-stock item, there will be a button.
This button adds the item to your shopping basket. Putting something in your
shopping basket does not commit you to buying it. After you put something in your
shopping basket, you can choose to place the order immediately, or continue
shopping.
You can put as many items as you want in your shopping basket. When you're
finished and want to place the order, you can get back to your shopping basket by
clicking on the Show Order button.
Please refer ALL product and ordering inquiries to our E-mail Address.
sales@nature-crafts.com
Your Questions, Comments and Feedback are VERY important to us! For
the FASTEST response to your questions: please send an E-mail.
Please include your Order # (if applicable).
Customer Care Telephone Hours:
12:15 PM to 6 PM Pacific Time (Mon - Fri.)
Tel: 1 - 858 - 527 - 1022
You may leave a message on our answering system, and we will try to return
the call as soon as possible.
Fax Orders:
If you prefer, orders can be Faxed (Credit Card Only)
to 1-858-527-1018,
24 hours a day, 7 days a week.
Please include all relevant product,
address, shipping and credit card information.
Problems Ordering:If you click on the Order button and get no response, it is probably because you cannot
connect securely to our server.
As a test, try going to
https://www.microsoft.com.
If you can't connect securely to
Microsoft either, then:
You have a very, very old browser, in which case you should upgrade.
Or you are behind a corporate firewall that won't allow secure connections. Ask
your network administrator to fix it, or order from home.
SHIPPING CHARGES:
A sales tax of 7.25% is added to
all orders shipped to California
addresses (7.75% in San Diego
County). Sales tax will not be
charged on shipments to gift
recipients outside California.
All domestic orders will be shipped by ground, unless otherwise specified.
UPS and Fed Ex do not deliver to P.O. boxes.
We offer Priority Mail, Next Day, 2 Day, and 3 Day delivery for
some items. Please
E-mail us for rates.
Express shipping and giftwrapping is not available for large and oversized items, or for items sent
direct from the manufacturer.
CONTINENTAL U.S. STANDARD DELIVERY RATES
For Orders
Totaling |
Shipping
and Handling Charge |
Up to
$15.99 |
$7.50 |
$16.00 to $30.99 |
$8.50 |
$31.00 to $40.99 |
$8.95 |
$41.00 to $50.99 |
$9.95 |
$51.00 to $75.99 |
$10.95 |
$76.00 to $99.99 |
$12.95 |
$100.00 to
$124.99 |
$14.95 |
$125.00 to
$149.99 |
$17.95 |
$150.00 to
$174.99 |
$18.95 |
$175.00 to
$199.99 |
$20.95 |
$200.00 to
$249.99 |
$22.95 |
$250.00 to
$299.99 |
$26.95 |
$300.00 and
above |
10% of total |
$3000.00 and
above |
8% of total |
Delivery outside the Continental U.S. is available for an additional fee. Small items
will be sent via Priority Mail.
At this
time we only ship internationally to Canada.
Our prices do not include Canadian duties or Value Added Taxes. If assessed, these
charges are the responsibility of the purchase recipient, who will be billed by the
local customs office.
To keep prices as low as possible, some products are shipped to you directly from the
manufacturer. Delivery for these items may take up to six weeks. In this case, you will
receive an order confirmation and your account will not be charged until the product is
shipped.
PACKAGE TRACKING:
CREDIT CARD POLICY:
We accept VISA, MASTERCARD, NOVUS CARDS, and AMERICAN EXPRESS.
The charge on your card will appear under the name: Ancient Mariner or Ancient M
Due to increased credit card security procedures, the billing address you provide us
must match the one to which your credit card statement is mailed.
We reserve the right to have you fax us photocopies of both the credit card and a Driver's
License, or other government identification with photographs, for security purposes.
All orders must include both a daytime telephone number and a shipping address that is
attended during the day.
Except for documented credit card fraud, the purchaser is
responsible for chargeback fees, and any collection, extra costs,
or legal expenses resulting from non payment.
SECURITY:
All online transactions are handled with industry-standard SSL
encryption.
When you enter your credit card number into the order form, it is transmitted across
the Internet in an encrypted (scrambled) form, then decoded when it gets to us.
To determine whether you are on a secure page in Netscape 3.0, look
to see if the gold key in the lower left corner of the browser is connected
and the blue background is highlighted. In Netscape 4.0 and Internet
Explorer, you will see a padlock icon in the lower left and right corner
respectively. If it is locked you are on a secure page.
For added security, we also encrypt the credit card number when it is stored on
disk.
We use the Stronghold secure server, currently the second best selling
secure server software, and in our opinion, technically the best product. It
supports industry-standard 128-bit SSL encryption.
PRIVACY:Privacy Statement for SEAGIFTS.COM:The Sandcastle Publishing Company has created this privacy statement in order to demonstrate our firm commitment to privacy.
The following discloses our information gathering and dissemination practices for this site; SEAGIFTS.COM.
Privacy of Personal Information: Our site uses an order form for customers to request information, products, and services. We collect visitor's contact
information (like their e-mail addresses) and billing information (like their credit card numbers).
The customer's contact information
from the order form is used to send orders and to get in touch with the visitor when necessary, such as regarding any problems with your order. Billing information that is collected is used to bill the customer for products and services.
When you send us an e-mail, we will retain the content of the e-mail, your e-mail address, and our response in
order to handle any follow-up questions you may have.
We use the information you provide about someone else
(such as name, address and phone number) when placing
an order only to ship the product and confirm delivery.
We do not share this information with outside parties
except to the extent necessary to complete that order.
We will not sell Personal Information to a third party for the purpose of solicitation or provide
Personal Information to a third party for its own, independent use. We may, however, share Personal
Information with our business partners in order to deliver products and services which you have requested
and in order to communicate with you about our products and services.
Though we will make every effort to preserve your
privacy we may need to disclose personal information
when required by law.
We have contracted with OPM Performance Marketing ("OPM"), a division of Overture Services, Inc. ("Overture"), to monitor certain pages of our Web site for the purpose of reporting web traffic, statistics, advertisement 'click-throughs', and/or other activities on our site. Where authorized by us, OPM may use cookies, Web beacons, and/or other monitoring technologies to compile anonymous statistics on our Web site visitors. No personally identifiable data is collected by or transferred to OPM or Overture.
Yahoo, Inc. hosts our store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed our store through Yahoo! shopping, Yahoo also automatically collects information about your shopping experience. Please see the Yahoo Privacy Policy for more information about how Yahoo uses this information.
Yahoo's Privacy StatementSecurity:
We protect your information through a
combination of technical and physical measures to protect
against unauthorized access.
When you enter personal or sensitive information, that information is encrypted using the
latest security software, SSL. SSL (Secure Socket Layer) encrypts all information entered
on our site before it is sent over the internet.
Encryption is the process of taking the characters you enter at your computer keyboard and
scrambling them into bits of code before transmission.
In addition to SSL encryption, we also protect your information off-line. Your information is
restricted and only those who need this information (e.g., to process your order) are
granted access via password-protected systems. We regularly review our web security
and privacy practices to protect your information. Employees are kept up-to-date on these
security and privacy policies.
Links to Other Sites:This site
contains links to other sites. The Sandcastle Publishing Company is not responsible for the privacy practices
or the content of such Web sites.
Use of IP Addresses:We use your IP address to help diagnose problems with our server, and to administer our Web sites. Your IP address is used to
help identify you and your shopping cart and to gather broad demographic information. We also use IP addresses in our fight
against spam, credit card fraud and piracy. Where required by law, we will release information
regarding credit card fraud, illegal use of the Internet, or cases of spam abuse. Other than
mentioned above we do not release any private information to anyone for any reason or purpose.
Your complete privacy is of utmost concern to us in our business development and ethical
practices.
Reviewing, Correcting or Updating Customer Information:
This site gives users the opportunity to request
access to review, update or correct their personal
information prior to the user's order being shipped.
Please send an e-mail to:
E-mail.After the user's order has been shipped, the user's
personal information can no longer be updated or
corrected. However, you can still send an e-mail to
info@seagifts.com, if you would like to request access
to review you customer information.
Also, for other important information, please look under the heading
Customer Service.Changes to this Policy:
We reserve the right to change this privacy policy at any time, but will
alert you that changes have been made by posting a prominent notice on our
homepage 30 days prior to any changes. If the use of your personally
identifiable is used differently than at the time of collection we will
provide you with a choice as to whether of not we use your information in
this different manner. We will indicate on the privacy policy the date it was last
updated. We encourage you to review our privacy policy whenever you use this
web site to make sure you understand how your information will be used.
Policy last updated: 9/08/06
CUSTOMER SERVICE:
Your Questions, Comments and Feedback are VERY important to us!
For
the FASTEST response to your questions: please send an E-mail.
Please include your Order # (if applicable).
Customer Care Telephone Return Hours:
12:15 PM to 6 PM Pacific Standard Time (Mon-Fri.)
You may leave a message on our answering system, and we will try to return
the call as soon as possible.
VISIT OUR ANCIENT MARINER RETAIL STORES:
If you're in San Diego, CA. or are planning a trip here, we invite you to stop by our
Retail Stores.
You'll find many of our catalog products on display.
ADMINISTRATIVE OFFICES:
To contact our Internet Administrative Offices, please use the following mailing address:
VENDOR INFORMATION:
Vendors: If you are interested in having your products included in any of our E - commerce web
sites, please contact us via E-mail.
NEED MORE HELP SEARCHING?
Detailed Gift Index (Under Construction).
Detailed Department Index (Under Construction).
Detailed Product Index (Under Construction).
ASK US! If you cannot find a
specific product on our sites or have detailed
questions about a product, E-mail,
or call us. We will try to get back to
you within one business day with an answer.
Back To Search Page
OTHER INFORMATION:
Please Note: Some pictures and other items in this catalog may be subject to change.
Certain items may be subject to availability. We have tried to check the accuracy of our
catalog information, however, some errors may occur. We reserve the right to make
corrections.